Tired of Getting Apple Scam Calls

Avoiding technical support scams

 

Cyber criminals don’t just send fraudulent email messages. They might call you on the telephone and claim to be from Apple. They might also setup websites with persistent pop-ups displaying fake warning messages and a phone number to call and get the “issue” fixed. They might offer to help solve your computer problems or sell you a software license. Once they have access s to your computer, they can do the following:

  • Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
  • Convince you to visit legitimate websites (like www.ammyy.com) to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.
  • Request credit card information so they can bill you for phony services.
  • Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.

“Remember, Apple will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you.”

Telephone tech support scams: What you need to know

Cyber criminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you’re using.

Once they’ve gained your trust, they might ask for your user name and password or ask you to go to a legitimate website

(such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable.

Do not trust unsolicited calls. Do not provide any personal information.

Scam Pop-Ups: What You Need to Know

Another well-known trick is the website pop-up, that little browser window that sometimes appears while you’re searching the Web. Cyber criminals set up websites with scam pop-ups with messages and phone numbers. These pop-ups usually are not easy to close.

While some pop-ups are useful and important, others are traps that attempt to mislead you into revealing sensitive personal or financial information, paying for fake anti-virus software, or even installing malware and viruses onto your device.

Do not call the number in the pop-up. Microsoft’s error and warning messages never include a phone number.

How to protect yourself from tech support scams

If someone claiming to be from Microsoft tech support contacts you:

  • Do not purchase any software or services.
  • Ask if there is a fee or subscription associated with the “service.” If there is, hang up.
  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Take the person’s information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.

Apple does not make unsolicited phone calls to help you fix your computer.

In this scam cyber criminals call you and claim to be from Apple Tech Support. They offer to help solve your computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malicious software including viruses and spyware.

Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It’s better to avoid being conned rather than try to repair the damage afterwards.

Treat all unsolicited phone calls with skepticism. Do not provide any personal information.

If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls.

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